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- Non-Custom Items: Due to COVID-19, we have extended our return and exchange policies to accommodate any areas that have quarantine restrictions. We accept returns and exchanges of any non-custom pieces in new and sellable condition within 60 days of arrival date. It is up to the discretion of the Nominal Team to deem an item in legible condition for exchange or return. Due to hygienic purposes and safety reasons, earrings, nose rings, and masks cannot be accepted for returns or exchanges.

To begin your return or exchange, please click here. Once you go through those steps, you will receive an email with a pre-paid shipping label that you can download and print (within the United States). Refunds on orders may not include the cost of shipping already paid for by Nominal.

- Custom Items: Our policy covers any damaged or defective products upon arrival. Beyond that, we are unfortunately not able to accept returns or exchanges for any custom-made pieces because these pieces are created 1 for 1 and cannot be restocked.  

- International Returns & Exchanges: If you are in Canada or the United Kingdom, then you qualify for Free Returns and your label will be on us. Outside of Canada and the United Kingdom, we are unfortunately unable to process return labels at this time. Shipments back to Nominal must be paid for by the customer, and your refund / exchange will be processed upon receipt of the item. A separate shipment charge will also be incurred if you are looking for an exchange. If Nominal is at fault for any order errors, we cover the cost of everything to make it right. If there are any defects or mistake made in your order, international customers are always covered under our full item replacement warranty and will not be expected to pay for any shipment charges. All international countries are responsible for their duties and taxes, and refused packages will be refunded excluding shipping costs and custom pieces in the order.

- Neon Signs: Please contact us for any neon signs that need to be returned or exchanged prior to returning it. If a neon sign arrives defective in any way, we would love to help and get an exchange going. If a sign needs to be sent back to us for any reason beyond a defect, the buyer assumes all responsibility for sending the package back to us in a safe manner and also assumes responsibility for what may occur during transit. If the sign arrives back to us damaged in any way, it may be sent back to the buyer, and no refund or exchange can be given.
If you are not entirely happy with your order, please contact us and we will do our best to make things right. Your happiness is our #1 priority.