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Return or Exchange and based in US, Canada, or UK? You qualify for free returns and exchanges! To make this as easy as possible, we set up a system where you don't even need to send us an email and wait for a response back.
Please choose from the following options, depending on which of our online stores you shopped:
If you are a US or CA customer, you will receive a pre-paid shipping label. If you are a UK customer, our system unfortunately does now allow us to provide you with a pre-paid label. However, we would still love to cover the cost. Please visit your local postal service and return the item at your expense, and then email us Support@Nominalx.com with a picture of your receipt + your PayPal email for reimbursement. Please choose the least expensive shipping option.
Return or Exchange and NOT based in US, Canada, or UK?
Unfortunately, returns outside the US, CA, or UK are the responsibility of the customer. We are not able to process exchanges outside of the US, CA, or UK. Your refund will be processed within 5 business days of Nominal receiving your package.
- Non-Custom Jewelry: We accept returns of any non-custom pieces in new and sellable condition within 60 days of arrival date. It is up to the discretion of the Nominal Team to deem an item in legible condition for exchange or return. *Due to hygienic purposes and safety reasons, both worn and unworn earrings and nose rings are final sale and cannot be accepted for returns or exchanges*
- Custom Jewelry: Our policy covers any damaged or defective products upon arrival. Beyond that, due to custom items being created 1 for 1 and cannot be restocked, we are unfortunately not able to accept returns or exchanges.
- Neon Signs: Please contact us for any neon signs that need to be returned or exchanged prior to returning it. If a neon sign arrives defective in any way, we would love to help and get an exchange going. If a sign needs to be sent back to us for any reason beyond a defect, the buyer assumes all responsibility for sending the package back to us in a safe manner and also assumes responsibility for what may occur during transit. If the sign arrives back to us damaged in any way, it may be sent back to the buyer, and no refund or exchange can be given.
If you are not entirely happy with your order, please contact us and we will do our best to make things right. Your happiness is our #1 priority.